Privacy policy


Privacy Policy

Effective Date: 4 July 2026

Hull Knives and Tools ("we", "us", "our") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit www.hullknivesandtools.com, place an order, or contact us.

1. Data Controller

Hull Knives and Tools is the data controller responsible for your personal information.

If you have any questions about this Privacy Policy or your personal data, please contact us using the contact form on our website.

2. Information We Collect

Depending on how you use our website, we may collect:

Information you provide

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Messages sent via our contact form or email
  • Age confirmation where required for age-restricted products

Payment Information

Payments are processed securely by our payment providers.

We do not store or have access to your full debit or credit card details.

Automatically Collected Information

When you visit our website we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Verify eligibility to purchase age-restricted products
  • Arrange delivery
  • Respond to enquiries
  • Provide customer support
  • Process refunds and returns
  • Prevent fraud
  • Comply with legal obligations
  • Improve our website and services

We will only send marketing communications where you have given your consent or where otherwise permitted by law. You can unsubscribe at any time.

4. Legal Basis for Processing

Under the UK GDPR and EU GDPR we rely on one or more of the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Consent (where required)

5. Sharing Your Information

We never sell your personal information.

We only share your information where necessary with:

  • Payment service providers
  • Delivery and courier companies
  • Website hosting providers
  • IT and security providers
  • Professional advisers (such as accountants)
  • Law enforcement or regulatory authorities where legally required

Each third party only receives the information necessary to perform their services.

6. International Customers

We sell products worldwide.

Where your personal information is transferred outside the United Kingdom or European Economic Area (EEA), we will ensure that appropriate safeguards are in place as required by applicable data protection laws.

Customers are responsible for complying with local import laws and paying any customs duties, taxes or import fees applicable in their country.

7. Data Retention

We retain personal information only for as long as necessary.

Order records and accounting information are normally retained for up to six years after the end of the relevant financial year to comply with UK tax and accounting legislation.

Where required by law, some information may be retained for longer.

8. Your Rights

If you are located in the UK, EU or EEA you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with your local supervisory authority

UK customers may complain to the Information Commissioner's Office (ICO).

9. Cookies

Our website may use cookies to:

  • Keep the website functioning correctly
  • Remember user preferences
  • Improve website performance
  • Analyse visitor statistics

You can manage or disable cookies through your browser settings.

Where legally required, we will request your consent before placing non-essential cookies.

10. Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Children's Privacy

Our products include age-restricted items.

We do not knowingly sell age-restricted products to anyone under the age of 18 or knowingly collect personal information from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us using the contact form available on www.hullknivesandtools.com.

We will respond as quickly as possible and in accordance with applicable data protection laws.